Frequently asked questions
Where are you located?
Welcome to our Out of this World e-commerce store!
We proudly ship our products worldwide, we don't have a physical store because we use printers local to you, print your canvas picture and ship directly to your door.
Where do you ship from?
Local production in 130+ production hubs in 28 countries means that our clients get orders faster while reducing costs, waste, and carbon emissions. The deep penetration of production hubs is why our customer gets orders faster, smarter, and greener. This way, we can ensure that our products reach you quickly and efficiently, no matter where you are.
How much does shipping cost? How can I qualify for free shipping?
All our canvas prints include free shipping.
How long does order processing and shipping take?
Typically, orders take around 4-8 business days to be delivered direct to you.
Please keep in mind that shipping times are approximate and depend on various factors, including your location and the efficiency of your local postal office.
Can I change or cancel my order?
We understand that sometimes plans change, please contact us via our website right after making your purchase. We'll do our best to accommodate your request. Please keep in mind that once your order has been printed, we can no longer make changes or cancellations.
Can I change my address?
We want to make sure your package reaches you at the right place. If you need to change your shipping address, please contact us via our website immediately after making your purchase. We'll get back to you within 24 hours to confirm the address change. Just keep in mind that once your package is in transit, we're unable to modify the address. In such cases, we recommend contacting your local postal office to arrange mail forwarding.
Who pays for customs duties/taxes?
Custom taxes and duties are regulated by your government and postal office. It's the customer's responsibility to pay any applicable customs duties or taxes. We strive to provide transparent pricing and ensure a smooth delivery experience for you.
My product arrived damaged, what do I do?
We're genuinely sorry to hear that your product arrived damaged. We take great care in packaging our items, but sometimes accidents happen during shipment. We are here to make things right for you. Simply contact us via our website, and we'll work closely with you to swiftly resolve the issue. Your satisfaction is our top priority, and we'll go above and beyond to ensure you're thrilled with your purchase.
If you have any further questions or need assistance with anything else, feel free to reach out to us.
We're here to make your shopping experience as delightful as possible! Happy shopping!